CALFAM SUPPORT

Need a hand?
Fam’s here.

Find quick guidance below, or email us and tell us what happened. The more detail you include, the easier it is for us to help.

Email support: [email protected]

Quick help

Use “Forgot password?” on the sign-in screen if you cannot access your account. Check your spam folder if the email does not arrive.

CalFam reads activity from Apple Health only after permission is granted. Open Apple Health permissions if steps or active calories are missing.

For clearer camera analysis, keep your full body visible, use steady lighting, and place the phone on a stable surface.

A network connection is needed for AI coach replies and voice transcription. Review a voice transcription before sending it.

In CalFam, open Profile → Send beta feedback. You can describe a bug or confusing moment and optionally attach screenshots and device details.

Please do not include passwords, payment details, or sensitive medical records in feedback.

You can delete your account from inside CalFam. See the account deletion instructions for the exact steps and what is removed.

Email [email protected] with the email address connected to your account, a short description, and screenshots if helpful. Never send your password.